3Bids

Terms of Service

Last Updated: April 2026

These Terms of Service (“Terms”) apply to your access to and use of the website located at 3bids.io, business software for home services contractors in trades such as roofing, HVAC, and plumbing, and all related online products and services (collectively, our “Services”) provided by 3Bids Home Services Corp. (“3Bids”) or “we” or “us”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms in their entirety, do not use our Services.

We may make changes to these Terms from time to time. If we make changes, we will provide you with notice of such changes, such as by sending an email or providing a banner on the home page of the Services announcing such changes and providing a link to the updated Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Services.

If you have any questions about these Terms or our Services, please contact us at support@3bids.io.

  1. Privacy

For information about how we collect, use, share or otherwise process information about you, please see our Privacy Policy.

  1. Eligibility

By using our Services, you represent and warrant that you have the legal right and ability to enter into the agreement to use our Services in accordance with these Terms of Service. If you use our Services on behalf of another person or entity, (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person’s or entity’s behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us.

You may not use the Services if you are located in, or a citizen or resident of, any country, territory or other jurisdiction that is embargoed by the United States or where your use of the Services would be illegal or otherwise violate any applicable law. You represent and warrant that you are not a citizen or resident of any such jurisdiction and that you will not use any Services while located in any such jurisdiction. You also may not use the Services if you are located in, or a citizen or resident of, any other jurisdiction where we have determined, at our discretion, to prohibit use of the Services, as set forth in these Terms. We may implement controls to restrict access to the Services from any such jurisdiction. You will comply with this paragraph even if our methods to prevent use of the Services are not effective or can be bypassed.

  1. User Accounts and Account Security

You may need to register for an account to access some or all of our Services. If you register for an account, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. If you permit others to use your account credentials, you are responsible for the activities of such users that occur in connection with your account. We reserve the right to reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames.

  1. User Content

4.1 Definition and Ownership

Our Services may allow you and other users to create, post, store, and share content, including messages, comments, pages, stories, text, photos, graphics, videos, works of authorship, software, music, sound, links, and other materials (collectively, “User Content”). Except for the license you grant below, you retain all rights in your User Content, as between you and us.

4.2 License

You grant us a limited, nonexclusive license to access, process, and display your User Content solely as necessary to provide the Services to you and as described in these Terms and our Privacy Policy.

Your Obligations

You may not create, post, store, or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that your User Content, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity. Although we have no obligation to screen, edit, or monitor User Content, we may delete or remove User Content at any time and for any reason with or without notice.

  1. Waiver of Responsibility and Liability

We take no responsibility and assume no liability for any User Content posted, stored, uploaded, accessed, or downloaded by you or any third party, or for any loss or damage thereto, incomplete or inaccurate User Content, or for any user conduct, nor are we liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography, or profanity you may encounter. Enforcement of the User Content or conduct rules set forth in these Terms is solely at our discretion, and failure to enforce such rules in some instances does not constitute a waiver of our right to enforce such rules in other instances. In addition, these rules do not create any private right of action on the part of any third party or any reasonable expectation that our Services will not contain any content that is prohibited by such rules. As a provider of interactive services, we are not liable for any statements, representations, or User Content provided by our users in any public forum or other area. Although we have no obligation to screen, edit, or monitor any User Content, we reserve the right, and have absolute discretion, to remove, screen, or edit any User Content posted or stored on our Services at any time and for any reason without notice.

  1. Prohibited Conduct and Content

You will not violate any applicable law, contract, intellectual property right, or other third-party right or commit a tort, and you are solely responsible for your conduct while using our Services. In addition, you will not:

You may also post or otherwise share only User Content that is nonconfidential and that you have all necessary rights to disclose. You may not create, post, store, or share any User Content that:

Enforcement of this Section 6 is solely at our discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances. In addition, this Section 6 does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.

3Bids Home Services Corp. provides software to independent contractors (“Contractors”) and, where applicable, to the customers they serve (including customers referred to elsewhere in these Terms as “Posters”). We do not employ, endorse, or guarantee the qualifications, work quality, or conduct of any Contractor. We do not provide any warranty or guarantee regarding the services performed by Contractors. Any contract for services is solely between the customer and the Contractor. You are solely responsible for evaluating and selecting Contractors and for any agreements you enter into with them. We are not responsible for the quality, safety, or legality of any work performed by Contractors.

3Bids is not a party to any agreements, contracts, or service arrangements entered into between Posters and Contractors. Any such deals are strictly between those individuals.

  1. Ownership; Limited License

Our Services, including the text, graphics, images, photographs, videos, illustrations, and other content contained therein, are owned by us or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to our Services are reserved by us or our licensors. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services for your own personal, noncommercial use. Any use of our Services other than as specifically authorized in these Terms, without our prior written permission, is strictly prohibited, will terminate this license, and violate our intellectual property rights.

  1. Trademarks

3Bids and our logos, our product or service names, our slogans, and the look and feel of our Services are our trademarks and may not be copied, imitated, or used, in whole or in part, without our prior written permission (except for any nominative “fair use” as permitted by law). All other trademarks, registered trademarks, product names and company names or logos mentioned on our Services are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by us.

  1. Feedback

You may voluntarily post, submit, or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials, or other information about us or our Services (collectively, “Feedback”). For clarity, Feedback does not constitute User Content. You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including, without limitation, to develop, copy, publish, or improve the Feedback in our sole discretion. In addition, you waive any so-called “moral rights” or rights of privacy or publicity in the Feedback. You understand that we may treat Feedback as nonconfidential.

  1. Repeat Infringer Policy; Copyright Complaints

In accordance with the Digital Millennium Copyright Act and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others. If you believe that anything on our Services infringes any copyright that you own or control, you may notify our designated agent as follows:

Designated Agent: Legal Department, 3Bids Home Services Corp.

Address: 3Bids Home Services Corp. Legal Department

Telephone Number: Available upon request via dmca@3bids.io

E-Mail Address: dmca@3bids.io

Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to us for certain costs and damages. Note also that certain types of uses of copyrighted material for purposes such as criticism, comment, news reporting, teaching, scholarship, or research, may constitute “fair use” under the law and would be excused from infringement of a copyright.

A valid notification of claimed infringement must be a written communication submitted to our Designated Agent that includes substantially all of the following: (i) a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright allegedly infringed; (ii) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works; (iii) identification of the material claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, with information reasonably sufficient to permit us to locate the material on the Services; (iv) information reasonably sufficient to permit us to contact you, such as a mailing address, telephone number, and email address; (v) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or applicable law; and (vi) a statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner. Submitting a notification that knowingly misrepresents infringing activity may expose you to liability under 17 U.S.C. § 512(f).

Counter-Notification. If you believe that material you posted on the Services was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification to our Designated Agent at dmca@3bids.io. A valid counter-notification must include: (i) your physical or electronic signature; (ii) identification of the material that was removed or disabled and the location where it appeared before it was removed or disabled; (iii) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and (iv) your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, for any judicial district in which 3Bids may be found), and that you will accept service of process from the person who submitted the original infringement notification or that person’s agent. Upon receipt of a valid counter-notification, we may restore the removed material in accordance with 17 U.S.C. § 512(g), unless the original complainant files a court action within the prescribed period.

Repeat Infringer Policy. In accordance with 17 U.S.C. § 512(i), we have adopted and reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users who are determined to be repeat infringers. For purposes of this policy, a “repeat infringer” is a user who has been the subject of two (2) or more valid, uncontested takedown notifications under the DMCA within any rolling twelve (12) month period, or who has been the subject of any single notification that we determine, in our sole discretion, demonstrates a pattern of willful infringement, such as the deliberate upload of another party’s copyrighted material. Upon a first valid notification, we will remove the infringing content and send a warning to the account holder. Upon a second valid notification within the applicable period, we may suspend or permanently terminate the user’s account, at our discretion. Account termination for repeat infringement is in addition to, and does not limit, any other remedies available to copyright owners. Nothing in this policy requires us to take any particular action in any specific case, and we retain the right to act more or less stringently as we determine appropriate under the circumstances and as required by applicable law.

  1. Third-Party Content

We may provide information about third-party products, services, activities, or events, or we may allow third parties to make their content and information available on or through our Services (collectively, “Third-Party Content”). We provide Third-Party Content as a service to those interested in such content. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. We do not control or endorse, and make no representations or warranties regarding, any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.

  1. Disclaimers

Your use of our Services is at your sole risk. Except as otherwise provided in a writing by us, our Services and any content therein are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, we do not represent or warrant that our Services are accurate, complete, reliable, current, or error-free. While we attempt to make your use of our Services and any content therein safe, we cannot and do not represent or warrant that our Services or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of our Services.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, we and the other 3Bids Parties will not be liable to you under any theory of liability—whether based in contract, tort, negligence, strict liability, warranty, or otherwise—for any indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits, even if we or the other 3Bids Parties have been advised of the possibility of such damages.

The total liability of us and the other 3Bids Parties for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the greater of $250 or the amount paid by you to use our Services.

The limitations set forth in this Section 13 will not limit or exclude liability for the gross negligence, fraud, or intentional misconduct of us or the other 3Bids Parties or for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

  1. User Content Releases

Except where prohibited by applicable law, by submitting User Content to us, you are waiving and agreeing not to assert any copyrights or “moral” rights or claim resulting from our alteration of the User Content. You hereby release and discharge us and our agents, employees, and assigns, and anyone acting under their authorization, from any claims that use of any User Content as authorized herein violates any of your rights, including without limitation any rights of publicity or privacy and intellectual property rights. You understand that you will not be entitled to any additional compensation for the permission and release granted herein or for the use of any of User Content as authorized herein.

  1. Transfer and Processing Data

In order for us to provide our Services, you agree that we may process, transfer, and store information about you in the United States and other countries, where you may not have the same rights and protections as you do under local law.

  1. SMS and Telephone Communications; TCPA Consent

(a) SMS Opt-In Consent. 3Bids sends SMS/MMS text messages only to users who provide a mobile telephone number and affirmatively opt in through a Platform consent checkbox or other approved opt-in workflow. For Posters, opt-in may occur when creating or updating a profile or when submitting a job posting. Contractor-controlled communication tools and settings are governed by the consent requirements applicable to the messages Contractors initiate. The consent disclosure presented at opt-in identifies 3Bids, describes the message types, states that message frequency varies, states that message and data rates may apply, explains that users may reply HELP for help and STOP to unsubscribe, and states that SMS consent is not a condition of purchase.

Messages from 3Bids may include account, job submission, project update, bid activity, appointment, payment, escrow, support, and service communication. Where applicable, Contractors may also send messages through Contractor-controlled numbers using Platform communication tools, and Contractors are responsible for obtaining any legally required consent for messages they initiate. Consent to receive marketing or promotional text messages is not required as a condition of purchasing any goods or services from 3Bids.

(b) Quiet Hours. 3Bids will not initiate marketing or promotional text messages or outbound marketing calls to you between the hours of 9:00 p.m. and 8:00 a.m. in your local time zone (“Quiet Hours”). Transactional messages (including job alerts, payment notifications, and appointment reminders) may be delivered outside Quiet Hours where necessary for the proper functioning of a time-sensitive Platform transaction. You acknowledge that messages sent in response to your own inbound communications or actions on the Platform may be delivered at any time.

(c) STOP / Opt-Out. You may opt out of text messages from 3Bids at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE to a message sent from a 3Bids number. Upon receipt of a valid opt-out reply, we will send a single confirmation message and will stop sending SMS messages from that number unless you later opt back in. To opt back in, reply START to a 3Bids number or opt in again through the Platform. You may also update your communication preferences in your account settings or email support@3bids.io with the subject line “SMS Opt-Out.”

(d) Revocation of Consent. You may revoke your prior express written consent to receive autodialed or prerecorded marketing calls or text messages at any time by: (i) replying STOP to any message from a 3Bids number; (ii) updating your communication preferences in your account settings; or (iii) submitting a written revocation to support@3bids.io. Revocation is effective within a commercially reasonable time, not to exceed ten (10) business days from receipt. You acknowledge that revocation of consent does not apply retroactively and does not affect the lawfulness of any communications made prior to the effective date of revocation. Revocation of consent to receive autodialed or prerecorded calls or texts does not revoke consent to receive manually dialed, non-prerecorded communications.

  1. AI-Assisted Calls; Recording Disclosure

(a) AI Voice Assistance Disclosure. The Platform may facilitate or initiate voice calls that use artificial intelligence (“AI”) technology to assist with or conduct conversations, including calls that involve AI-generated or AI-synthesized voice (collectively, “AI-Assisted Calls”). You will be informed at the outset of any AI-Assisted Call that you are communicating with or are being assisted by an AI system. 3Bids will not use AI voice technology to impersonate a specific, named human individual without that individual’s consent. Where a human agent joins or takes over an AI-Assisted Call, you will be notified of the transition where reasonably practicable.

(b) Call Recording Disclosure and Consent. Calls made through or in connection with the Platform, including AI-Assisted Calls, may be monitored and recorded for quality assurance, training, dispute resolution, legal compliance, and Platform improvement purposes. BY USING THE PLATFORM’S TELEPHONY FEATURES OR PARTICIPATING IN ANY AI-ASSISTED CALL FACILITATED THROUGH THE PLATFORM, YOU CONSENT TO SUCH MONITORING AND RECORDING. Where applicable law requires all-party consent to recording (including California Penal Code § 632, and equivalent laws in Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington), an audible or verbal disclosure will be provided at the outset of the call that the call may be recorded. Your continued participation in a call after such disclosure constitutes your consent to recording. If you do not consent to recording, you must disconnect from the call immediately.

(c) Use of Recordings and AI Transcripts. Recordings, AI-generated transcripts, and related data from calls facilitated through the Platform may be retained by 3Bids and used in accordance with our Privacy Policy, including for purposes of resolving disputes between Posters and Contractors, improving AI model accuracy, and complying with legal obligations. Contractors who initiate calls through the Platform using Contractor-controlled numbers are solely responsible for ensuring their own compliance with all applicable call recording and wiretapping laws with respect to calls they initiate.

  1. Electronic Signatures and Records; E-SIGN Consent

(a) Consent to Use Electronic Signatures and Records. By using the Services and creating an account, you consent, pursuant to the Electronic Signatures in Global and National Commerce Act (15 U.S.C. §§ 7001 et seq.) (“E-SIGN”) and applicable state electronic transactions laws, including the Uniform Electronic Transactions Act (“UETA”) as enacted in your state, to conduct transactions electronically and to use electronic signatures in lieu of written signatures. This consent applies to all documents, agreements, and disclosures that 3Bids is required or permitted to provide or make available to you, including Job Agreements, Change Order Agreements, Completion Certificates, disclosures required by law, and these Terms. You agree that your electronic signature—whether by clicking an “I Agree” button, typing your name, using a DocuSeal or similar signing interface, or by any other act that indicates your intent to sign—has the same legal force and effect as a handwritten signature on a paper document.

(b) Electronic Delivery of Disclosures and Agreements. You agree to receive electronically all agreements, notices, disclosures, and other communications that 3Bids provides or makes available in connection with your account and your use of the Services. 3Bids may provide such communications to you by posting them on the Platform, sending them to the email address associated with your account, or delivering them via in-app notification. You agree that electronic delivery of all such communications satisfies any legal requirement that such communications be provided to you in writing. It is your responsibility to maintain a valid and accessible email address and to promptly review all communications delivered to that address.

(c) Hardware and Software Requirements. To access and retain electronic records and signed documents, you will need: (i) a device capable of connecting to the Internet; (ii) a current web browser that supports 256-bit SSL encryption; (iii) a valid email account and software capable of receiving email; (iv) sufficient storage to save or print electronic records for your own reference; and (v) a PDF viewer capable of displaying documents in portable document format. By consenting to electronic signatures and records, you confirm that you have access to the foregoing hardware and software.

(d) Right to Request Paper Copies; Withdrawal of Consent. You have the right to request a paper copy of any agreement, disclosure, or record that we have provided or made available to you electronically. To request a paper copy, contact support@3bids.io. We reserve the right to charge a reasonable fee for the provision of paper copies. You may withdraw your consent to electronic signatures and records at any time by providing written notice to support@3bids.io; however, withdrawal of consent will not affect the validity or enforceability of any electronic signature or record made prior to the date of withdrawal, and withdrawal of consent may result in your inability to use certain features of the Services that require electronic signing.

(e) Retention of Records. 3Bids will maintain electronic records of all signed agreements, including Job Agreements, Change Order Agreements, and Completion Certificates, and will make them accessible to you through your account for a period of not less than three (3) years from the date of execution, or longer as required by applicable law. You are responsible for retaining your own copies of electronically signed documents.

  1. Usage-Based Fees; AI and Communications Services

(a) Usage-Based Services. Certain Platform features available to Contractors are billed on a usage basis rather than (or in addition to) the fixed subscription tiers described in the Platform Participation Agreement. These usage-based services currently include, without limitation: (i) AI voice agent minutes, including inbound call handling, AI-assisted outbound calls, and transcription processing; (ii) outbound and inbound SMS and MMS messaging, including automated appointment reminders, follow-up sequences, and campaign messages; (iii) outbound voice call initiation through Platform-provisioned numbers; (iv) AI chat and language model inference, including AI-assisted responses, intake processing, and Design Studio outputs; and (v) any other AI, telephony, or communications feature that 3Bids designates as usage-based at the time it is made available (collectively, “Usage-Based Services”). Usage-Based Services are billed at the rates disclosed in your account dashboard at the time of use.

(b) Billing and Metering. Usage-Based Service fees accrue based on your actual consumption as measured by our systems and the underlying third-party infrastructure providers (including Twilio for voice and SMS, Deepgram for transcription, and Google Cloud for AI inference). Our usage measurements are the authoritative basis for billing. AI voice minutes are measured from the moment a call is connected through our AI agent infrastructure to the moment the call is terminated, rounded up to the nearest whole second. SMS and MMS messages are billed per outbound segment, consistent with carrier segment definitions. AI inference is billed per token, character, or API call, as applicable to the model in use. We will make usage data available in your account dashboard. Accumulated usage charges are billed to your payment method on file at the end of each calendar month, or earlier if your accrued balance reaches a pre-billing threshold we may establish and notify you of. 3Bids is not responsible for usage charges attributable to unauthorized access to your account by third parties if such access results from your failure to maintain the security of your account credentials.

(c) Spending Controls and Notifications. We may provide optional monthly spending caps or usage alerts for Usage-Based Services through your account settings. If you set a spending cap, we will attempt to suspend Usage-Based Service access when your accrued charges approach or reach the cap, but we cannot guarantee that all usage will be halted exactly at the cap amount due to processing latency in usage measurement and billing systems. Any usage that occurs between the time the cap is reached and the time access is suspended remains your responsibility. Setting a spending cap does not modify your obligation to pay for usage incurred before the cap is enforced.

(d) Rate Changes for Usage-Based Services. Usage-based rates for AI and communications services reflect underlying infrastructure costs that are variable and subject to change based on third-party carrier rates, AI model rates, and our own cost structure. We may update Usage-Based Service rates at any time by providing at least fourteen (14) days’ advance notice to the email address on your account and by posting the updated rates in your account dashboard. Your continued use of Usage-Based Services after the effective date of a rate change constitutes your acceptance of the new rates. If you do not accept a rate change, you must discontinue use of the affected Usage-Based Services before the effective date; you will remain responsible for all charges accrued before discontinuation. Notwithstanding the foregoing, rate changes driven by an immediate and material increase in third-party carrier or infrastructure costs may take effect within seventy-two (72) hours of notice if we determine that a longer notice period would result in material financial harm to 3Bids, provided we notify you as promptly as practicable.

(e) Third-Party Infrastructure Variability. Usage-Based Services depend on third-party infrastructure providers including Twilio, Deepgram, and Google Cloud. 3Bids does not guarantee the continuous availability, latency, or throughput of these services. We are not liable for service degradation, outages, or quality issues attributable to third-party infrastructure, and no service credits or refunds are available for outages that originate with third-party providers, except to the extent we receive credits from those providers that we determine to pass through to affected users in our sole discretion.

  1. Outbound AI, Voice, and SMS Campaigns; Contractor Responsibilities

(a) Contractor as Sender and Campaign Operator. When a Contractor uses Platform features to initiate outbound AI voice calls, manually dialed calls, or SMS/MMS messages to contacts, leads, or customers (“Outbound Campaigns”), the Contractor is the sender, caller, and campaign operator for all purposes under applicable law. 3Bids provides the technology infrastructure that enables Outbound Campaigns but does not control the content, targeting, timing, or recipient selection of any Outbound Campaign, and is not liable for any Outbound Campaign conducted by a Contractor. This allocation is consistent with the Contractor-as-originating-caller acknowledgments in the Platform Participation Agreement.

(b) Lawful Use Requirement. Contractors must conduct all Outbound Campaigns in full compliance with all applicable federal, state, and local laws and regulations, including without limitation: the Telephone Consumer Protection Act (47 U.S.C. § 227) and its implementing regulations; the FTC’s Telemarketing Sales Rule (16 C.F.R. Part 310); the CAN-SPAM Act; state telemarketing, robocall, and do-not-call laws; state and local canvassing ordinances and do-not-knock registries; and all laws of the jurisdiction of each recipient. Contractors may not use Platform features to send spam, to conduct phishing campaigns, to impersonate any person or entity, to harass any individual, or to make any false, misleading, or deceptive statement to a recipient. Contractors are solely responsible for determining which laws apply to their Outbound Campaigns and for obtaining any permits, registrations, or exemptions required under applicable law before initiating a campaign.

(c) Prior Express Consent. Before initiating any Outbound Campaign message or call, Contractors must have obtained, and must be able to demonstrate, all legally required consents from each recipient, including: (i) for autodialed or prerecorded calls or texts to wireless numbers, prior express written consent under the TCPA; (ii) for calls or texts to numbers on the National Do Not Call Registry or a state do-not-call registry, an established business relationship or other applicable exemption under relevant law; and (iii) any additional consent required by the law of the recipient’s jurisdiction. Contractors must maintain accurate records of consents, including the method, date, time, and source of each consent, for a minimum of five (5) years from the date of the relevant consent, and must provide such records to 3Bids upon request within five (5) business days. Contractors must honor opt-out requests (including STOP replies) within the timeframes required by applicable law and must update their contact lists to reflect opt-outs before initiating any subsequent campaign messages to a given recipient.

(d) Contact Lists; Off-Market and Private Outreach. Contractors are solely responsible for the accuracy, lawfulness, and provenance of any contact list, lead list, or customer database they upload, import, or use in connection with Outbound Campaigns. By submitting a contact list to the Platform, the Contractor represents and warrants that: (i) all contacts on the list were obtained through lawful means; (ii) each contact has provided any consent required by applicable law to receive the type of communication the Contractor intends to send; (iii) the list does not include any numbers on applicable do-not-call registries for which no valid exemption exists; and (iv) the Contractor has honored all prior opt-out requests from contacts on the list. Contractors who use Platform features to conduct off-market outreach—meaning communications to homeowners or other parties who have not initiated contact through the Platform and with whom the Contractor does not have an existing job relationship through the Platform—bear heightened compliance responsibility for ensuring prior express written consent under the TCPA and compliance with any applicable solicitation permits, local canvassing ordinances, and state telemarketing registration requirements. 3Bids reserves the right to review, limit, or suspend a Contractor’s Outbound Campaign access if we receive complaints, notice a pattern of opt-out rates or carrier filtering that suggests non-compliance, or have reason to believe the Contractor is not complying with this section.

(e) Campaign Content Restrictions. Outbound Campaign messages and calls must: (i) clearly identify the Contractor as the sender or caller at the outset of the communication; (ii) where required by law, include an automated opt-out mechanism (such as “Reply STOP to opt out” for SMS); (iii) comply with TCPA quiet-hours requirements (no calls before 8:00 a.m. or after 9:00 p.m. local time of the recipient); (iv) not contain any false, misleading, or deceptive content; and (v) where the call or message involves AI-generated voice, disclose that the communication is AI-assisted at or near the outset of the call. Contractors may not use AI voice technology through the Platform to impersonate a named human individual or to create the impression that a recipient is speaking with a licensed professional (such as a licensed engineer or architect) when they are not.

(f) Indemnification; Suspension for Non-Compliance. Contractor shall indemnify, defend, and hold harmless 3Bids and its officers, directors, employees, and agents from and against any and all claims, penalties, fines, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to any Outbound Campaign conducted by or on behalf of Contractor, including any claim alleging violation of the TCPA, any state telemarketing or do-not-call law, any canvassing ordinance, or any other applicable law or regulation. If 3Bids receives a TCPA complaint, a carrier complaint, a regulatory inquiry, or other notice suggesting that a Contractor’s Outbound Campaign is non-compliant, 3Bids may immediately suspend the Contractor’s access to Outbound Campaign features pending investigation, without prior notice to the Contractor. 3Bids may permanently revoke access to Outbound Campaign features for Contractors who are found to have violated this section or who have been subject to regulatory action relating to their use of the Platform’s communications features.

  1. Automatic Renewal

General

3Bids offers subscription plans for both Contractors and Posters. All paid subscription plans automatically renew at the end of each billing period (monthly) at the then-current subscription rate unless you cancel before the renewal date. By subscribing to a paid plan, you authorize us to charge your payment method on file on a recurring basis at the applicable subscription rate until you cancel. No partial-month refunds are provided upon cancellation; your access continues until the end of the then-current billing period. You may cancel at any time through your account settings at 3bids.io or by contacting support@3bids.io. Cancellation instructions are also available at 3bids.io/cancel.

California (Automatic Renewal Law, Bus. & Prof. Code §§ 17600–17606).

For California residents: your subscription will automatically renew each month at the then-current rate (the current rates are set forth in Section 4 of the Platform Participation Agreement and in your order or subscription confirmation) unless you cancel before the renewal date. We will send you a reminder notice no fewer than three (3) days and no more than thirty (30) days before the renewal charge is processed if the subscription involves a free trial, promotional price, or initial term of twelve months or longer, as required by California law. You may cancel at any time using any of the methods described above. If you cancel, you will retain access through the end of the then-current billing period. If we make a material change to your subscription price or terms, we will provide you with clear and conspicuous notice and obtain your affirmative consent to the new terms before charging you at the new rate, as required by California law. Charges made in violation of these disclosure requirements are not enforceable, and you may obtain a full refund of any such charges by contacting us at support@3bids.io.

New York (General Obligations Law § 5-903).

For New York residents whose subscription has an initial term of more than one month: we will send you a written reminder notice by email to the address on file not fewer than fifteen (15) days and not more than thirty (30) days before the cancellation deadline for the upcoming renewal period, as required by New York General Obligations Law § 5-903. This notice will specify the date by which you must cancel to avoid renewal charges for the next billing period and will include instructions for how to cancel. If we fail to provide the required advance reminder notice, you may cancel within the first thirty (30) days of the renewal period and receive a pro-rated refund for the unused portion of that renewal period.

  1. Dispute Resolution; Binding Arbitration; Governing Law

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH 3BIDS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

(a) Binding Arbitration. Except for small claims disputes in which you or 3Bids seek to bring an individual action in small claims court located in the county of your billing address, or disputes in which you or 3Bids seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, you and 3Bids waive your rights to a jury trial and to have any dispute arising out of or related to these Terms or our Services resolved in court. Instead, all disputes arising out of or relating to these Terms or the Services will be resolved through confidential binding arbitration held in Wilmington, Delaware, in accordance with the Streamlined Arbitration Rules and Procedures of JAMS for claims where the amount in dispute does not exceed $250,000, and the Comprehensive Arbitration Rules and Procedures of JAMS for claims exceeding that amount (each, the applicable “JAMS Rules”), which are available at jamsadr.com and are incorporated by reference. Arbitration shall be conducted before a single arbitrator. The arbitration may be conducted by telephone, videoconference, or written submission if the parties agree or if the arbitrator orders it, and you are entitled to request that the hearing be held remotely. The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation, enforceability, and scope of this arbitration agreement, and the arbitrator shall apply the FAA to any threshold question of arbitrability. If you are a consumer (meaning an individual using the Services primarily for personal, family, or household purposes), JAMS’s Consumer Minimum Standards apply, and your filing fees will be capped at the amount you would pay to file the same claim in the applicable state or federal court of general jurisdiction. If the filing fee applicable to your arbitration claim exceeds what you would pay in court, 3Bids will pay the excess. Other JAMS fees are allocated in accordance with the applicable JAMS Rules.

(b) No Class Actions or Representative Proceedings. You and 3Bids agree that any dispute arising out of or related to these Terms or our Services is personal to you and 3Bids and that any dispute will be resolved solely through individual arbitration. YOU AND 3BIDS EACH WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. Notwithstanding the foregoing, nothing in this Section prevents you from seeking public injunctive relief in a court of competent jurisdiction where applicable law (including California Civil Code § 3513 and the rule of McGill v. Citibank, N.A.) prohibits waiver of the right to seek such relief. Any claim for public injunctive relief that is not subject to arbitration shall be stayed pending resolution of all arbitrable claims between the parties. If the class action waiver in this Section is found unenforceable as to a particular claim by a court of competent jurisdiction, that claim shall proceed in court on an individual basis, and the arbitration agreement shall otherwise remain in full force and effect. The class waiver is an independent term, and its unenforceability does not affect any other provision of this arbitration agreement.

(c) Opt-Out Right. You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section 22 by emailing support@3bids.io. In order to be effective, the opt-out notice must include your full name and clearly indicate your intent to opt out of binding arbitration.

(d) Governing Law. These Terms and your use of the Services will be governed by and construed in accordance with the laws of the State of Delaware, without resort to its conflict of law provisions.

(e) Mass Arbitration Protocol. If twenty-five (25) or more claimants submit substantially similar arbitration demands against 3Bids within any ninety (90) day period, and counsel for the claimants are the same or coordinated, the demands constitute a “Mass Arbitration.” In the event of a Mass Arbitration, the parties agree to the following process: (i) the first ten (10) demands selected by claimants’ counsel and the first ten (10) demands selected by 3Bids (or, if fewer than twenty demands exist in total, all demands) shall proceed as individual bellwether arbitrations under the applicable JAMS Rules; (ii) the remaining demands shall be stayed pending completion of the bellwether proceedings; (iii) after the bellwether arbitrations have concluded, the parties shall engage in good faith settlement discussions for a period of sixty (60) days; (iv) if the parties do not resolve the remaining demands during that period, additional demands shall proceed in successive batches of twenty-five (25), with each batch resolved before the next commences; and (v) all administrative and arbitrator fees for stayed demands shall be deferred until those demands are selected to proceed. Any dispute as to whether a set of demands constitutes a Mass Arbitration shall be decided by the JAMS arbitration administrator, not a court. The Mass Arbitration protocol does not limit any individual claimant’s substantive rights, and each claimant retains the right to have their individual claim arbitrated on its own merits.

  1. Modifying and Terminating our Services

We reserve the right to modify our Services or to suspend or stop providing all or portions of our Services at any time. You also have the right to stop using our Services at any time. We are not responsible for any loss or harm related to your inability to access or use our Services.

  1. Severability

If any provision or part of a provision of these Terms is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

  1. Miscellaneous

These Terms, including any terms and conditions incorporated in these Terms, are the entire agreement between you and 3Bids relating to their subject matter, and supersede all other agreements or understandings between you and 3Bids relating to that subject matter. Notwithstanding any other provisions of these Terms, Sections 1, 3, 4, 4.2 (except for the license and rights granted), 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 18, 19, 20, 22, 24, and 25 survive any expiration or termination of these Terms. Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. You agree that communications and transactions between us may be conducted electronically. These Terms may not be transferred, assigned or delegated by you, by operation of law or otherwise, without our prior written consent, and any attempted transfer, assignment or delegation without such consent will be void and without effect. We may freely transfer, assign or delegate these Terms or our Services, in whole or in part, without your prior written consent. If you enter into a separate written agreement with 3Bids (such as a SaaS or Enterprise Agreement), the terms of that agreement will control in the event of any conflict with these Terms.