3Bids SMS consent and customer-care messaging

This public page documents how 3Bids obtains consent for SMS/MMS messages, what customers see before opting in, and how users can get help or opt out.

Customer care, support, and transactional updates

3Bids sends customer-care and transactional text messages for its home-services marketplace and contractor software. Messages may include requested phone-call follow-up, project intake confirmations, bid or appointment updates, account notifications, support replies, and responses to inbound SMS messages. This campaign is not used for purchased lead lists, cold outbound lists, third-party marketing lists, or affiliate promotional blasts.

How consent is obtained

Website and app forms

A homeowner, customer, contractor, or account user can opt in while submitting a 3Bids project, creating an account, requesting support, or asking for follow-up. The SMS checkbox is unchecked by default and appears near the phone number field.

Inbound text conversations

A user may start a customer-care conversation by texting a 3Bids number. 3Bids replies only in the same support, account, project, bid, appointment, or requested follow-up context.

Phone support permission

During a support or phone-room call, a 3Bids representative asks for permission before texting the number with follow-up related to the call, project, account, bid, or appointment.

Consent checkbox example — what users see before opting in

I agree to receive customer-care text messages from 3Bids about my account, project, bids, appointments, support requests, and requested follow-up. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase. Terms: https://www.3bids.io/terms Privacy: https://www.3bids.io/privacy.

The checkbox is not preselected. Users may decline SMS consent and still submit the form or use 3Bids.

Opt-in form replica

This is an exact replica of the SMS opt-in experience on 3Bids account-creation and project-submission forms. The fields below are display-only.

Phone support script

Can 3Bids text this number with the follow-up/details for what we discussed? Message and data rates may apply. Reply STOP to opt out or HELP for help.

The user must verbally agree before a representative sends follow-up by SMS. 3Bids records the phone number, timestamp, agent, and support or project context where available.

Sample messages

3Bids: Thanks for contacting us. I can help with your project, bids, appointment, or account question. Reply HELP for help or STOP to opt out.
3Bids: Per our call, here is the follow-up for your home-services project. Reply here with questions. Reply HELP for help or STOP to opt out.
3Bids: Your project was received. We may text if we need details so contractors can prepare accurate bids. Reply HELP for help or STOP to opt out.
3Bids: A contractor has an update for your project. Please open 3Bids to review next steps. Reply HELP for help or STOP to opt out.
3Bids: We received your support request and will help with your account or project question here. Reply HELP for help or STOP to opt out.

SMS user rights

Reply STOP to opt out.
Reply HELP for help.
Message frequency varies.
Msg & data rates may apply.

Privacy

Text messaging originator opt-in data and consent will not be sold, shared, rented, or provided to third parties or affiliates for their marketing or promotional purposes.

Contact

For SMS help, reply HELP to a 3Bids message or email support@3bids.io.